
Frequently Asked Questions
Door to Door Laundry Drop-Off Wash & Fold
Can I drop off my laundry with you?
Yes, you can! We have a fluff and fold service counter inside our laundromat located at:
215 New York Avenue
Huntington, NY 11743
What are your wash and fold hours?
Our service counter is open from 8AM to 9PM Monday through Saturday and again from 8AM to 6PM on Sunday. You are welcome to drop off new orders and pick up fresh, clean laundry during these hours.
What products do you use when you wash my clothes?
We use premium detergents, fabric softeners, and dryer sheets. Free & clear options are available to anyone that requests them.
Is there a minimum order?
For in-store drop-off service, the minimum is $15.00.
What is the turnaround time for wash & fold?
Our in-store wash and fold is often ready for pick-up the next business day during service hours. Same-day service is available if dropped off by 2PM for an additional $5.00 rush charge regardless of order size/weight.
Do you wash my clothes with other clothes?
No.
Door to Door Laundry Pickup & Delivery
When do you pickup and deliver?
We offer pickup and delivery from 8AM to 11AM and again from 4PM to 7PM Monday through Saturday. Please sign up/log in to see available pickup and delivery windows.
What is the turnaround time for pickup and delivery?
24 hours unless your pickup is on Friday, then your laundry will be returned to you on Monday
For Standard (next-day) laundry service, there is no maximum amount of laundry we can do for you; however, if it's over 100 pounds Laundry Pros may need extra days to complete the work. For Express (same-day or overnight) service, the weight limit is 60 pounds.
Is there a minimum order?
Yes. There is a $45 minimum order.
How much does pickup and delivery cost?
Our pickup service costs $1.25 per pound for standard 2-3 day turnaround. Same-day pick-up and drop-off is available for an extra $15.00 charge regardless of order size/weight.
Do I need to be home to use this service?
No. Just let us know where you will leave the clothes. The porch, the backyard, in the garage, behind the gate, or with the apartment manager are common choices.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this order. For instance, if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. Our superior level of service requires no contract.
When I schedule an order, how will I be billed?
We ask for your credit card or debit card when you place the order. You card will not be charged until your order has been weighed and completed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed pro.erly so nothing falls out. We will Provide you with a Free Laundry bag when your first order is delivered.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.
Where do you wash my clothes?
We take all orders to our sister company Village Laundromat in Huntington, NY. This is a long-standing and trusted community laundromat that has served many individuals, families, and business for over 40 years. The machines are reliable, the laundromat is clean, the attendants are absolute pros, and the premises are secure. Your laundry couldn’t be in a better place where we can wash, dry, and fold everything for you.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
Is there a contract or long-term commitment?
No. You never have to sign a contract, and you can stop service at any time. We know that you will stick with us based on our excellent service.
What products do you use when you wash my clothes?
We use premium brand products. You can request a different kind for an additional charge. You can select products of your choice from different options available at the time of placing the pickup.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another
Do You Treat STAINS
We encourage our customers to stain treat at home. We do not do any stain treatments at our facility. We have had incidents where customers leave foreign items in their bags like crayons, pens, chap stick, gum etc. And this has caused entire bags to become stained. We will do our best to help you with ideas to stain treat but do not make our company responsible for damaged items.
Who is responsible for items that are damaged during washing or drying?
We are not responsible for any items that get damaged, while inside of the laundry machine.
What Areas do you serve?
We are now servicing most of Long Island Nassau County and Suffolk County
Door To Door Laundry
Do you have a laundromat I can go to?
Yes! Formerly known as Village Laundromat, Door to Door Laundry is located at 215 New York Avenue in Huntington, NY.
What are the store hours?
Village Laundromat is open from 8AM to 8PM Monday through Saturday with last wash at 6:30PM; and again from 8AM to 6PM on Sunday with last wash at 4:30PM.
Is the laundromat attended?
Yes, from open to close every day.
Is the laundromat a coin or credit card laundromat?
The washers and dryers are all coin-operated. They have change machines. Laundry services such as Door to Door Laundry’s wash and fold service accepts credit, debit cards, and cash.
Do you have large machines?
Yes, our largest machine can take up to 8 loads. But why haul that much laundry to the laundromat yourself when Door to Door Laundry will be more than happy to haul it and do it for you?
Do you have parking?
Yes, we are in a small strip center that has street parking out front. There is a parking lot next to our building but it may get full during peak hours. We recommend using Door to Door Laundry pickup and delivery for a much more convenient experience.
Self Serve
Do you have large machines?
Yes, we do. We have 60 pound machines that are big enough for bulky comforters
Are you attended?
There is an attendant on hand between 8:00 a.m. - 8:00 p.m.
Are you a coin or credit card laundromat?
Our machines only take coins.